rabje Privacy Policy

Last Updated: January 2026

1. Introduction

rabje ("we", "us", "our") is committed to protecting the privacy and personal data of every person who visits or uses our website and services (the "Platform"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom it may be shared, and the rights you hold in respect of your own data. It applies to all users of the Platform, including registered players, visitors who browse without registering, and individuals who contact our support team.

By accessing the Platform and providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

2. Information We Collect

rabje collects personal data in three main ways: information you provide directly, data generated automatically by your use of the Platform, and information received from third parties such as payment processors and identity verification services.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address.
• Identity verification documents: national ID card, passport, or driving licence submitted as part of KYC checks.
• Payment details: mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account references used to process deposits and withdrawals.
• Support correspondence: messages, attachments, and records of communications submitted via our support email.

Automatically Collected Data

• Device and browser information: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: pages visited, features used, game sessions played, bet history, session duration, clickstream data, and referring URLs.
• Cookie and tracking data: session cookies, persistent cookies, and similar tracking technologies as described in Section 7 below.

Data from Third Parties

• Identity verification providers: confirmation of identity document authenticity and age verification status.
• Payment processors: transaction confirmations, payment method references, and fraud-screening signals from bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud and risk screening services: risk scores and flags associated with your account, device, or IP address.

3. How We Use Your Information

rabje processes personal data only for clearly defined and legitimate purposes. We do not engage in automated decision-making that produces legal or similarly significant effects without human oversight. The primary purposes for which we use your data are:

• Account administration: creating and managing your player account, verifying your identity, processing deposits and withdrawals, and maintaining transaction records.
• Service delivery: operating the games, betting markets, live casino, and all other features of the Platform that you use.
• Regulatory compliance: meeting our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct.
• Customer support: responding to your queries, resolving complaints, and improving our support processes based on feedback.
• Marketing communications (with your consent): sending you promotional offers, bonus notifications, and seasonal campaigns relevant to your interests, including cricket season promotions and Eid specials. You may withdraw consent at any time.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data, depending on the specific processing activity:

• Contractual necessity: processing required to open your account, deliver our services, and manage your transactions, all of which are necessary to fulfil our contract with you.
• Legal obligation: processing necessary to comply with AML, KYC, age verification, and other applicable regulatory requirements.
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, where these interests are not overridden by your data-protection rights.
• Consent: sending you marketing communications and placing non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

rabje does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket, Upay, bank partners), identity verification services, fraud screening tools, and IT infrastructure providers who act as data processors under binding contracts with rabje and may only process your data on our documented instructions.
• Regulatory and law enforcement authorities: where we are legally required to disclose information, including disclosure to financial intelligence units in relation to AML obligations, or in response to a valid court order or regulatory demand.
• Responsible gaming support organisations: in limited circumstances where a player has requested self-exclusion or referral to a third-party support service, and only with the player's prior written consent.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of rabje's business, your personal data may be transferred as part of that transaction, subject to confidentiality obligations and notice to you.

All third parties who receive personal data from rabje are required to implement appropriate technical and organisational security measures and to use the data only for the specific purposes for which it was shared.

6. Cookies and Tracking Technologies

The rabje Platform uses cookies and similar tracking technologies to operate core site functions, remember your session, and analyse usage patterns. A cookie is a small text file stored on your device. We use the following categories of cookies:

Cookie Categories

• Strictly necessary cookies: required for the Platform to function. These include session authentication tokens, security cookies, and cookies that remember your language preference. These cannot be disabled.
• Analytics cookies: help us understand how visitors use the Platform — which pages attract the most traffic, where users encounter difficulties, and how game features perform. Data collected is aggregated and anonymised where possible.
• Marketing cookies: used to deliver promotional messages relevant to your interests and to measure the effectiveness of campaigns. These are only placed with your explicit consent.

You can manage or disable non-essential cookies at any time through your browser's privacy or settings menu. Disabling cookies may affect certain Platform features, including session persistence and game loading.

7. Data Retention

rabje retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: active account data is retained for the duration of your account relationship with rabje; transaction and betting records are retained for a minimum of 5 years from the date of each transaction to comply with AML and financial record-keeping obligations; identity verification documents are retained for a minimum of 5 years from the date of your last transaction or account closure, whichever is later; support correspondence is retained for 3 years from the date of resolution.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data that cannot be used to identify you may be retained for statistical analysis purposes without time limit.

8. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rabje. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

• Right of access: request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you. You may also update basic account details directly via your account settings.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: request that we restrict processing of your data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to data portability: request a structured, machine-readable copy of the personal data you provided to us, where processing is based on consent or contractual necessity and carried out by automated means.
• Right to object: object to processing of your data based on legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9. Security Measures

rabje implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access.

While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. If you become aware of any security incident affecting your account, please notify us immediately at [email protected].

10. Children and Minors

The rabje Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data relating to persons under the age of 21. If we discover that personal data of a person under 21 has been collected — whether through misrepresentation at registration or otherwise — we will immediately close the relevant account, delete all associated personal data, and report the matter as required by applicable regulations. If you believe a minor may have accessed the Platform using falsified details, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

rabje may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, we will provide at least 7 days' notice via a prominent notice on the Platform or by email to your registered address. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a privacy concern, please contact our team. We are committed to handling all privacy requests fairly, promptly, and in accordance with applicable data protection principles.

Email us at: [email protected]