rabje Responsible Gaming

1. Our Commitment to Responsible Gaming

rabje is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We believe that gambling, approached mindfully, is a legitimate form of entertainment enjoyed by millions. However, we also recognise that for a minority of players, gambling can develop into a serious problem that affects their financial wellbeing, family relationships, and mental health. Our responsible gaming framework exists to protect those players and to give every user the knowledge and tools to keep their play enjoyable.

We strongly encourage all players to treat gambling as a leisure activity with a defined entertainment budget — never as a way to earn income or recover financial losses. The rabje platform is designed for adults who choose to play for fun. If gambling ever stops feeling fun, please use the tools on this page or contact our support team immediately at [email protected].

2. Age Restriction — 21+ Only

The rabje Platform is strictly restricted to individuals aged 21 years and above. This is not a policy preference — it is a firm, non-negotiable rule. Gambling can be psychologically and financially harmful to young people whose decision-making faculties are still developing, and rabje takes its responsibility to protect underage individuals extremely seriously.

During registration, all new accounts undergo age and identity verification. We may request a copy of a national ID card, passport, or other government-issued document at any time, including at the point of first withdrawal. Any account found to belong to a person under 21 will be permanently closed and all associated funds forfeited without exception.

3. Self-Exclusion

Self-exclusion is one of the most effective tools available to a player who feels their gambling is becoming difficult to control. rabje offers voluntary self-exclusion at the player's request, restricting access to the Platform for a defined or indefinite period. During a self-exclusion period you will be unable to log in, deposit, place bets, or receive marketing communications from rabje.

Available Self-Exclusion Periods

• Short-term — 30 days: a cooling-off period for players who want a break without committing to a longer pause.
• Medium-term — 3 or 6 months: suitable for players who recognise a pattern they want to interrupt and reset.
• Permanent: indefinite exclusion with no end date — the account is closed and cannot be reopened under any circumstances.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration. Your request will be processed within 24 hours. Any funds remaining in your account at the time of exclusion will be returned to your registered payment method — bKash, Nagad, Rocket, or bank account — within 5 business days.

4. Deposit Limits

Setting deposit limits is a straightforward way to ensure your gambling activity stays within the budget you have allocated for entertainment. rabje allows players to set limits on a daily, weekly, or monthly basis. Limits take effect immediately when you lower them. Increases to an existing limit require a 7-day cooling-off period before they come into effect — giving you time to reconsider.

• Daily deposit limit: restricts the total you can deposit within any single calendar day via bKash, Nagad, Rocket, Upay, or bank transfer.
• Weekly deposit limit: caps total deposits across a rolling 7-day window, helping you manage spend in line with your weekly disposable income.
• Monthly deposit limit: the most comprehensive cap, reflecting the full entertainment budget you are comfortable spending on gambling for the month.

To set or adjust a deposit limit, email [email protected]. Our team will confirm the limit in writing and update your account within one business day. We will never encourage a player to increase a limit they have voluntarily set.

5. Time-Out and Session Breaks

Sometimes a player needs a short pause without permanently closing their account. rabje's time-out feature allows you to temporarily suspend your account for a fixed period while keeping your balance and game history intact. Time-outs are a healthy habit even for players who are not currently experiencing problems — they are a normal part of mindful gambling practice used by responsible players across Bangladesh.

• 24-hour time-out: a same-day reset. If you have had a frustrating session or feel the urge to chase losses, a 24-hour pause helps restore perspective before you play again.
• 7-day time-out: a one-week break. Useful for players who want to step back during busy life events such as exams, Eid, or work pressures.
• 30-day time-out: a full month away from the Platform — an effective circuit-breaker for players who want to reassess their habits before deciding whether to continue.
• Custom duration: if none of the standard periods suit your needs, contact our support team to arrange a bespoke time-out period.

During any active time-out your account will be inaccessible. Any scheduled bets placed before the time-out was activated will be settled normally, and any winnings will be credited to your balance — available for withdrawal once the time-out expires.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often hard for the person involved to notice early on. The warning signs below are widely recognised by responsible gaming organisations worldwide. If you answer yes to several of these questions, we strongly encourage you to reach out to our support team or use the self-exclusion or time-out tools above.

If you answered yes to two or more of the above, your gambling may be causing harm. This is not a reason for shame — it is a reason to seek help. Please contact our support team, use the self-exclusion tool, or set a deposit limit today. Recognising a problem early is the most powerful step toward resolving it.

7. Tips for Playing Safely

The following practical tips can help you keep your experience on rabje positive, controlled, and enjoyable. These are habits that responsible players across Bangladesh use to stay in charge of their play.

• Set a budget before every session — decide in advance how much you are willing to spend, and stop when you reach that amount regardless of whether you are winning or losing.
• Never chase losses. If you have reached your session budget and are down, accept the loss as the cost of entertainment and log out. Chasing losses almost always makes the situation worse.
• Keep gambling separate from alcohol or other substances. Playing under the influence impairs your judgment and leads to impulsive decisions you may regret later.
• Take regular breaks during long sessions. Step away from the screen for at least 10 minutes every hour to avoid losing track of time and spending.
• Only gamble with discretionary income — money left over after all essential household expenses, savings, and financial obligations for the month have been covered.
• Talk to someone you trust if gambling starts to feel stressful or compulsive. A family member, close friend, or our support team can offer a fresh perspective and practical help.

8. Support for Players in Bangladesh

rabje's responsible gaming support team is available to assist any player who is concerned about their gambling behaviour, or about the behaviour of someone they care about. All communications with our responsible gaming team are treated with complete confidentiality — your privacy is protected throughout the entire process.

Whether you want to set a limit, request exclusion, ask a question about responsible gaming, or simply talk to someone about concerns you have, email us at the address below. We aim to respond to all responsible gaming queries within 24 hours, seven days a week.

9. Parental Controls and Protecting Minors

If you share a device with family members including children or teenagers, it is important to take steps to prevent unauthorised access to the rabje Platform. We recommend the following precautions for households across Bangladesh where shared devices are common.

• Always log out of your rabje account after each session. Do not rely on stay-logged-in features on shared devices, as they allow anyone with access to the device to enter your account without your knowledge.
• Use a strong, unique password for your rabje account and do not share it with anyone, including family members. Enable device-level screen lock or PIN protection to prevent unauthorised access to the device itself.
• Consider installing parental control software on shared home computers or tablets to restrict access to gambling websites during hours when children may be using the device.